CORONAVIRUS UPDATE – NOLKE OPTICIANS

 

Covid-19 Notice

As at Saturday 28th March 2020 

Nolke Opticians  – will now only be able to offer Emergency Call-out or delivery service.

Our telephone number is 051 855638 

Emergency Call-Out service

  • In the event of an eye emergency – red eye, painful eye, vision loss / significant vision changes. 
  • If your spectacles are damaged, and you can not manage without them. 
    • Please call us and leave a message.
    • I will return your call ASAP and discuss the problem
    • Referral to eye casualty in University Hospital Waterford or UPMC Whitfield Hospital can be considered.

Delivery Service 

  • If you have spectacles / Contact lenses to collect and can not manage without them for the next two weeks.
    • Please call us and leave a message.
    • I will return your call ASAP and discuss. 
    • If required I will arrange delivery or post.

Thank you for your support and understanding. 

Stay Safe, Stay home. 

Kjell Nolke

 

 

Previous arrangements we have put in place will apply once we return to practice.

As such this reduced service is for emergency (vision changing) appointments only and not for routine sight tests. We ask you to continue with your current spectacles until not possible or comfortable / or this crisis abates. 

Routine orders of contact lenses / copy previous spectacles or Ocular consultations can be done over the phone.  Please call us on 051 855638  or leave a message outside of these hours and we will call you back.

For patients requiring emergency appointments:

– We have updated our diary to 1 hour appointments to reduce the number of persons in the store.

– All visitors are asked to wash hands on entry and before and after the sight test / trying on spectacles.

– Spectacle selection is requested to be curtailed to recommended frames only. After selection, spectacle frames are disinfected by staff before being placed back on shelf.

– The optometrist will wear a face-mask during the eye test. 

– We will carry out slit lamp retinal viewing and OCT on all patients to allow for greater distance whilst carrying out retinal health checks.

– All staff will wash hands between patients.

– Our phone number is 051 855638 and email info@nolkeopticians.com is accessible for ordering / requests / urgent issues / appointments.

– Patients who are in at risk groups / recent travel / exposure / respiratory symptoms are asked to phone before calling to the practice. You will be called back by our optometrist or staff as needed.

– This advise post will be updated as and when new procedures are required.

May I take this opportunity to thank all our customers and wish you all good health during this challenging time. We will get through it and hope we can see you back with us in the not too distant future.

Kjell Nolke and the team at Nolke Opticians.

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